Purchase conditions

How to buy products on the website MOSEGO


How to buy?

You can buy from any country in the European Union.

1- Choose the product you want to buy.

2- Add it to your basket.

3- Once selected you can continue to buy or process your order.

4- Register or enter with email. Facilitates shipping address and billing address.

5- Select the method of payment.

6- Confirm your order

7- You will receive an email confirming your order.


How can I pay?
- The methods of payment accepted to make your purchase are the VISA, MASTERCARD and PAYPAL cards.
Is it safe to use my credit card on the web?
- Yes, payments are made through a secure payment platform


When will I recive my order?
- The maximum time for the preparation of your order is one to three business days.
- The estimated shipping time will depend on the courier company.

CANARY ISLANDS: working days: 1-3 working days
PENINSULAR TERRITORY: 2-5 working days.

If you want your order to arrive faster, contact us through the mail, and we will give you more alternatives. The customer will be responsible for the full cost of the shipment if it is different from the one usually established by our company
Once the shipment is processed, we will proceed to send your email the tracking number.


What is the cost of my shipment?
- The cost of sending orders is € 0 for Canary Islands, € 15 for Territory Peninsular and € 22 for countries belonging to the European Union, by Certified Mail.
For other countries not belonging to the European Union, Balearic Islands, Ceuta and Melilla request information before placing the order.
For any question about the shipment contact

Customs payments and taxes related to the shipment will be paid in the destination country by the customer. Customs and tax policies will be those of the destination country. These charges are NOT included in the price of the product or transportation.
Each country has its own customs management fees, which will be accepted by the recipient.
In no case, MOSEGO is responsible for the payment of Customs Management or the Taxes derived from them.

 How can I make a return?

For returns, the client has a maximum period of 14 calendar days to exercise his right of withdrawal, from the receipt of the order, only for purchases made at the online store of MOSEGO (Monica Serantes Golpe).

The products must be in perfect condition, with no signs of use beyond the mere checking of the product and must keep their original labels, packaging and documentation or original accessories, also in perfect condition

In no case shall MOSEGO receive parcels due.

Returns and exchanges of products purchased from official distributors or stores that sell the brand will not be accepted.

The shipment will be made to the following address:


C / Arrecife nº25, 1ºrrcha
Once verified that the merchandise is in perfect conditions, the refund of the amount of the article will be made, but will not be returned the costs corresponding to the initial shipment
The refund of the amount of the article will be made in the payment medium that has used for the purchase, within a maximum period of 30 days.


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